How
does your online payment process work?
Flower Barn uses PayPal
to process online payments. PayPal is a service owned by eBay,
and is a well-known, global online payment system for thousands
of online retailers.
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Is PayPal secure?
Yes. PayPal uses SSL technology to keep sensitive information like
credit card numbers safe. Additionally, when you send a payment
using PayPal, the recipient won't receive sensitive financial information
like your credit card or bank account number. This means you don't
have to worry about paying people you don't know.
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I've heard of PayPal, but I thought you
had to have a PayPal account to use it. Is that true?
No. You don't have to have a PayPal account to purchase items from
Flower Barn. You can pay securely using your credit card,
just like you would with any other online retailer. If you don't
have a PayPal account, you will be given the option to sign up for
one after your order has been processed.
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I live outside the U.S. Can I still purchase
your flowers?
We cannot currently process non-U.S. orders.
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I don't like buying stuff online. Can
I still buy your flowers?
Absolutely. Please contact us and we can
process your order over the phone.
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What payment methods do you accept?
For online purchases, we accept Visa, MasterCard, Discover, and
American Express. For phone orders, we accept Visa and Mastercard.
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What shipping services do you
offer?
We currently offer FedEx shipping. We may offer other shipping
services in the future.
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What are your shipping charges?
We currently charge a flat shipping fee of $12.95 for all Internet
orders. This fee structure is appropriate for most of our online
customers, but if the total cost of shipping your order is less
than $12.95, we will refund you the difference through PayPal,
our our payment processing service. PayPal will credit the refund
back to your credit card or your PayPal account (if you paid via
your PayPal account).
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What is your return / refund policy?
For flowers, all returns must take place within 24 hours of receiving
the shipment. All other return claims need to be made within 48
hours of receipt. Please contact us
for more information.
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What can I do if I have questions that
aren't answered here?
Please contact us with any other questions
you may have. We're happy to address any questions or concerns
about our flowers, our company, or our website.
Can
I choose the color of ribbon with my decoration?
We have put some of the choices for you to choose from on the
order form. If you have a special color that you want added such as
purple, just type it in under your message we will do that for you
at no added cost.
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How
long will my decoration remain fresh?
In temperatures below 40 degrees all fresh decorations will last
for many weeks or months. Temperatures above 45 degrees or placement
in the sun will cause the fresh greens to dry out faster depending
on the temperature. Indoors, the fresh greens will begin to dry in
about a week. They will remain green for a long period of time and
still have an aroma. Placement next to heat make them dry out
faster. Note this could also be a fire hazard.
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How
long will it take for delivery?
FedEx ground shipping requires between 1 to 7 business days
depending on the destination. All products are shipped from
Victor, Montana. Expedited shipping is available if you request it
for an additional cost.
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Can
I order now for a later delivery?
You can place your order at any time and choose the
approximate date you would like your product shipped. Our fresh
products can become limited with the large number of orders that
come in during the holiday season. Your product choice is reserved
for you when you place your orders, so to order early is to better
guarantee the product you want will be available.
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Will
you make something different? Special shapes such as letters?
Special colors? Special plant material?
I'm glad you asked because this is our specialty. It is very
satisfying to build exactly what a customer wants. if you are
looking for custom service, then you have found the right place!
Please give us a call or email
us your request.
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When
will billing occur?
Billing will occur immediately, when placed online. This
reserves your product for shipping on the date you have chosen.
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